Fully Managed Lone Worker Safety and Monitoring Service

Tender description

Fully managed lone-worker safety service for community colleagues that provides standardised personal safety devices with flexible wear options, reliable connectivity through managed or roaming SIMs, and continuous 24/7/365 monitoring via an accredited Alarm Receiving Centre with appropriate escalation to operational managers and emergency services. The service includes a comprehensive management portal for device allocation, escalation list management, audit trails, and usage reporting, alongside a structured implementation and transition plan covering rollout, migration, communications, and training. Ongoing support and lifecycle management (including fault replacement, logistics, accessories, and lost or damaged device processes) are also essential components of the solution. The initial term of the contract shall be for 3 years (36 months). Additional information: Contract award following competitive exercise under NHS Supply Chain (NHSSC) Framework for Technology Enabled Care, Electronic Assistive Technology and Lone Worker Devices (Lot 9).