Awarded contract

ServiceNow Unity Integrations

Details

Buyer: HM Revenue & Customs (HMRC)
Supplier(s): Capgemini UK plc
Value: £1,417,804
Duration: 1 year
Topic: IT services: consulting, software development, Internet and support
Published: 19 August 2026
Source: uk:contracts_finder

Tender description

HM Revenue & Customs (HMRC) has awarded a contract for the design, build and implementation readiness of ServiceNow-based case management and knowledge management capabilities for the Unity Programme. The services include discovery and design activities, ServiceNow portal development, HR, Finance and Procurement case management configuration, platform integrations with SAP and ServiceNow environments, identity and access management capabilities, testing, knowledge transfer and transition support.

Timeline

Completed: Award date14 August 2026
Completed: Award published19 August 2026
Current notice
Next: Contract expiry date30 November 2027in 13 months

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Commercial Director	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Procurement Manager	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Category Lead	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Senior Buyer	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov
Contracts Manager	+44 •••• ••••••	••••••••@hm-revenue-customs-hmrc.gov