Microsoft Unified Technical Support (2652P)

Tender description

Park Place Technologies (“PPT”) Microsoft Core Support offering (“Core Support”) provides enterprise-level technical assistance across the Microsoft technology stack, including on-premises, cloud, and hybrid environments. The service is designed to help IT maintain, optimise, and resolve issues within their Microsoft infrastructure through reactive incident resolution and proactive advisory guidance. Core Support is delivered by experienced engineers and technical account managers, ensuring timely response and expert collaboration. Core Support covers incident-based assistance and advisory services for enterprise infrastructure—not end-user help desk functions.