Awarded contract

DDaT26286 - Future Customer Management System (EARS) Discovery Project - FCMD

Details

Buyer: Advisory Conciliation and Arbitration Service (ACAS)
Supplier(s): FDM Group Limited
Value: £197,050
Duration: 8 months
Topic: Technical analysis or consultancy services
Published: 11 August 2026
Source: uk:find_a_tender

Tender description

This requirement is for a supplier to conduct a structured Discovery to assess, validate and redesign the legacy EARS CRM and associated services. The supplier will engage stakeholders, analyse current processes, data and integrations, and define user centred requirements. Outputs will include options appraisal, target architecture, roadmap and business case inputs to support procurement of a new solution. The maximum value of this procurement is £200,000.00 excluding VAT. This procurement has been conducted under the DOS 7 framework via a 2 stage procurement. ## Contract award

Timeline

Completed: Award published11 August 2026
Current notice
Completed: Award date11 August 2026
Next: Contract expiry date31 March 2027in 5 months

About the buyer

Advisory Conciliation and Arbitration Service (ACAS) is a public sector buyer in the United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@advisory-conciliation-and-arbitration-service-acas.gov
Commercial Director	+44 •••• ••••••	••••••••@advisory-conciliation-and-arbitration-service-acas.gov
Procurement Manager	+44 •••• ••••••	••••••••@advisory-conciliation-and-arbitration-service-acas.gov
Category Lead	+44 •••• ••••••	••••••••@advisory-conciliation-and-arbitration-service-acas.gov
Senior Buyer	+44 •••• ••••••	••••••••@advisory-conciliation-and-arbitration-service-acas.gov
Contracts Manager	+44 •••• ••••••	••••••••@advisory-conciliation-and-arbitration-service-acas.gov