Provision of Out of Hours Call Handling Services, 2026 – 2029
Details
- Topic
- Call centre
- Published
- 6 August 2026
- Submission
- 28 August 2026
Tender description
An an out of hours call handling service, with sufficient resources to receive and manage approximately 10,000 calls per annum. The service’s main priority will be to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and ensuring the service is fully complaint with the Scottish Social Housing Charter. Lot 1: As per appended Invitation to Tender
Timeline
- Completed: Tender published6 August 2026Current notice
- Completed: Submission date28 August 2026
About the buyer
Cairn Housing Association is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cairn-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cairn-housing-association.gov |
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