Awarded contract

Supply and Maintenance Contract for Corporate CRM

Details

Buyer: Hampshire County Council
Supplier(s): Boxxe Limited
Value: £154,350
Duration: 3 years
Topic: Customer Relation Management software package
Published: 22 July 2026
Source: uk:contracts_finder

Tender description

THIS NOTICE IS ON BEHALF OF CHICHESTER DISTRICT COUNCIL. This contract has been awarded to a single supplier by way of a Direct Award under the KCS Procurement Services Framework Agreement Y23065 - Software Products and Associated Services. The contract is for the continued provision of the Verint Engagement Management Professional Local Government Platform, a cloud-based Customer Relationship Management (CRM) solution, including software licences, support, maintenance and associated services. The contract supports the Council's customer services operations through the management of customer enquiries, interactions, case management, knowledge management, reporting and associated CRM functionality.

Timeline

Completed: Award date19 July 2026
Completed: Award published22 July 2026
Current notice
Next: Contract expiry date18 July 2029in 3 years

About the buyer

Hampshire County Council is a public sector buyer in the United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@hampshire-county-council.gov
Commercial Director	+44 •••• ••••••	••••••••@hampshire-county-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@hampshire-county-council.gov
Category Lead	+44 •••• ••••••	••••••••@hampshire-county-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@hampshire-county-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@hampshire-county-council.gov