24/7 Clinical Call Handling Services
Details
- Supplier(s)
- East of England Ambulance Service NHS Trust
- Value
- £661,136
- Duration
- 1 year
- Topic
- Electronic message services
- Published
- 2 July 2026
- Source
- uk:find_a_tender
Tender description
The service comprises of a Citywide Messaging Service which provides a 24/7 call handling function to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community Division. The supplier take all messages for the members of the IMTs, follows a scheduled pathway of escalation as well as directing all referrals appropriately to the referral management centre or the multidisciplinary team allowing for immediate prioritisation, according to clinical need. ## Contract award Title: 24/7 Clinical Call Handling Service
Timeline
- Completed: Award published2 July 2026Current notice
- Completed: Award date2 July 2026
- Next: Contract expiry date30 June 2027in 8 months
About the buyer
Birmingham Community Healthcare is an NHS foundation trust providing community health services across Birmingham. The BSOL Procurement Collaborative, hosted by University Hospitals Birmingham, supports its procurement. That collaborative serves five NHS trusts across Birmingham and Solihull. Strategic, clinical, transactional, pharmacy and data analytics teams do the buying. Pharmacy buying applies National Commercial Medicines Unit contracts and frameworks.
Over the past 5 years, most of Birmingham Community Healthcare's contract awards have been in health and social work, medical equipment and pharmaceuticals and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@birmingham-community-healthcare.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@birmingham-community-healthcare.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@birmingham-community-healthcare.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@birmingham-community-healthcare.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@birmingham-community-healthcare.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@birmingham-community-healthcare.gov |
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