GP IT Services

Tender description

Provision of IT maintenance and Support services for GP Practices across the Norfolk & Waveney region Lot 1: Our aim for Primary Care is in line with ICS planning guidance and the Primary Care Digital Services Model. GP Practice sites will move from traditional individual siloed local stand-alone working domains onto a single cloud-based architectural model. <br/><br/>Norfolk & Waveney is seeking an innovative IT partner that can match our ambition as we create a simplified cloud architecture throughout our ICS, increasing flexibility and collaboration for the workforce, and realise the opportunities that this creates. Specifically, we aim to: <br/><br/>• Spend public money wisely and well. <br/>• Ensure staff throughout the ICS can work seamlessly in General Practice premises, and that staff from General Practice can work seamlessly elsewhere in the ICS. <br/>• Remove silo-ed working through the implementation of single sign on, removing the need for staff in primary care to have multiple logons wherever they work.<br/>• Remove the barriers to staff being able to work from any location facilitating joined up working service models to be implemented. <br/>• Maximise the investment in mobile technology, ensuring that devices can interface with the full range of functionality in practices, such as practice specific software and printing. <br/>• Allow for flexible user self-service by provision of a standard software catalogue of options.<br/>• Ensure that staff in general practice and PCN ARRS roles have smart digital foundations on which to grow the use of digital tools and delivery of the modern general practice model.<br/>• Enable some IT tasks to be undertaken locally by the practice by suitably skilled empowered staff reducing staff frustration & time delays to end user local service provision.<br/>• Support primary care staff employed at PCN level, ensuring that technology and access to systems is not a barrier to them being a productive member of the primary care clinical team.<br/>• Leverage the benefits of the cloud architecture to deliver innovative GPIT support.<br/>• Remove or reduce waits for replacement equipment through more localised provision.