Housing 21 - Call Monitoring
Details
- Buyer
- Housing 21
- Supplier(s)
- Appello Careline Limited
- Value
- GBP 14,000,000
- Duration
- 10 years
- Topic
- Call centre
- Published
- 9 June 2026
- Source
- uk:contracts_finder
Tender description
Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.
Timeline
- Completed: Award date1 November 2025
- Completed: Award published9 June 2026Current notice
- Next: Contract expiry date31 October 2035in 9 years
About the buyer
Housing 21 is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@housing-21.gov |
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