Awarded contract

Employee Assistance Program & Counselling Services (Lot 1) and Musculskeletal Support and Treastment Services (Lot 2)

Details

Value
£2,078,813
Duration
3 years
Topic
Health services
Published
9 June 2026

Tender description

Lot 1: Employee Assistance Programme (EAP) and Counselling Services: Provide confidential support to employees for personal or work-related challenges, including emotional wellbeing, financial advice, family matters, bereavement, and psychological support. This includes services such as Cognitive Behavioral Therapy (CBT), trauma counselling, and other psychological treatments to help employees manage mental health challenges, particularly those caused by stress, trauma, or role-related psychological concerns. The EAP should be accessible to all LNER employees, including remote workers, across the LNER route. Trauma Counselling: A key component of the Counselling should include access to trauma-specific counselling, delivered by professionals with experience in dealing with workplace trauma, ideally including rail-related incidents. Page 2 to 10 Lot 2: Musculoskeletal (MSK) Support and Treatment Services: Provide expert physiotherapy support to all employees, including remote workers, across the LNER route ## Contract award Title: Employee Assistance Programme (EAP) and Counselling Services Lots: - Lot 1: Employee Assistance Program & Counselling Services ## Contract award Title: Musculoskeletal Support and Treatment Services (Lot 2) Lots: - Lot 2: Musculoskeletal Support and Treatment Services

Timeline

  1. Completed: Award date13 May 2026
  2. Completed: Award published9 June 2026
    Current notice
  3. Next: Contract expiry date22 June 2029in 3 years

About the buyer

London North Eastern Railway Limited, known as LNER, runs intercity passenger trains on the East Coast Main Line between London King's Cross, Yorkshire, the North East and Scotland. The Department for Transport's Operator of Last Resort has owned and operated LNER since 24 June 2018. DfT Operator Limited is the parent company. A procurement consultant has advised LNER on some tenders, and the winning bidder contracts directly with LNER.

Over the past 5 years, most of London North Eastern Railway Limited's contract awards have been in software and information systems, repair and maintenance and fuel and energy.

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