Provision of Managed Work for Housing Benefit (HB) and Council Tax (CTR) Claims

Tender description

The aim is to assist the Council by assessing HB and CTR claims, and the appointed supplier will process new claims and change of circumstance claims to completion. Requirements will include: A low cost, off-site processing solution; Guaranteed output with a high level of accuracy; A reliable, secure and fast electronic connection to their virtual network and industry best practice security; Proven governance and management arrangements; Achievement of service standards; Access to proven toolkits, processes and best practice for individual service areas; Access to expertise and professional capacity from their existing talent pool; Extensive experience of liaising with client service teams; and Processing and ongoing management of Housing Benefit & Council Tax Reduction cases. Lot 1: The aim is to assist the Council by assessing HB and CTR claims, and the appointed supplier will process new claims and change of circumstance claims to completion. Requirements will include: A low cost, off-site processing solution; Guaranteed output with a high level of accuracy; A reliable, secure and fast electronic connection to their virtual network and industry best practice security; Proven governance and management arrangements; Achievement of service standards; Access to proven toolkits, processes and best practice for individual service areas; Access to expertise and professional capacity from their existing talent pool; Extensive experience of liaising with client service teams; and Processing and ongoing management of Housing Benefit & Council Tax Reduction cases.