Expired contract

28659 - Cloud Call Centre Replacement Delivery Proposal

Details

Buyer: Plymouth City Council
Supplier(s): DELT SHARED SERVICES LIMITED
Value: GBP 20,613
Published: 3 June 2026
Source: uk:procontracts

Tender description

Cloud Call Centre Replacement Costs and time associated with working at risk. The proposal covers the following activities and deliverables: • Requirements analysis (Delt) • Procurement of RingCentral (Delt) • Network Readiness Assessment (Delt/RingCentral) • Porting of existing phone numbers (Delt / RingCentral) • Re-creation of call flows and IVRs (RingCentral) • Discovery of a call recording solution with suitable and cost-effective storage for the required time. • Review and Implementation of required firewall changes (Delt) • Deployment of RingCentral software (Delt) • Testing and UAT (Delt/RingCentral) • User training and knowledge transfer (RingCentral)

Timeline

Completed: Award published3 June 2026
Current notice
Completed: Award date3 June 2026
Completed: Contract expiry date30 June 2026

About the buyer

Plymouth City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@plymouth-city-council.gov
Commercial Director	+44 •••• ••••••	••••••••@plymouth-city-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@plymouth-city-council.gov
Category Lead	+44 •••• ••••••	••••••••@plymouth-city-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@plymouth-city-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@plymouth-city-council.gov