Stale Pre-tender

UOW992 Customer Relationship Management (CRM) System

Details

Topic
Customer Relation Management software package
Published
20 May 2026
Submission
26 June 2026

Tender description

The University of Worcester is seeking to procure and implement a new Customer Relationship Management (CRM) system to support student recruitment, communications and stakeholder engagement. The initial stage of this process is for preliminary market engagement. The University is undertaking this stage to understand more about the current market and products and to use the information gained in this phase to inform the tender process.

Timeline

  1. Completed: Pre-tender published20 May 2026
    Current notice

About the buyer

University of Worcester is a higher education institution that runs its own dedicated procurement function. A Head of Procurement leads the university's buying activity and sets its procurement strategy. Membership of the North West Universities Purchasing Consortium opens up Procurement England Limited's shared framework agreements. Further routes to market run through the Crown Commercial Service, ESPO and the Crescent Purchasing Consortium, each offering pre-negotiated agreements.

Over the past 5 years, most of University of Worcester's contract awards have been in business services, construction work and software and information systems.

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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