Awarded contract

Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement

Details

Buyer: NHS England
Supplier(s): The King's Fund
Value: GBP 395,000
Duration: 7 months
Topic: Social research services
Published: 8 May 2026
Source: uk:find_a_tender

Tender description

By developing an understanding of user needs across the NHS, exploring feasible design options, and identifying constraints and dependencies, this project aims to design a national, holistic model for patient feedback across the NHS in England. The model will set out an overview of how the NHS collects, processes and disseminates feedback data that is purpose driven, cohesive, effective and designed to support improvement. In addition to the model design, the project will produce an implementation roadmap to support the transition from the current state to the future state. ## Contract award Title: Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement

Timeline

Completed: Award date7 May 2026
Completed: Award published8 May 2026
Current notice
Next: Contract expiry date30 November 2026in 3 months

About the buyer

NHS England is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79315000 · Social research services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@nhs-england.gov
Commercial Director	+44 •••• ••••••	••••••••@nhs-england.gov
Procurement Manager	+44 •••• ••••••	••••••••@nhs-england.gov
Category Lead	+44 •••• ••••••	••••••••@nhs-england.gov
Senior Buyer	+44 •••• ••••••	••••••••@nhs-england.gov
Contracts Manager	+44 •••• ••••••	••••••••@nhs-england.gov