NHAIS Maintenance and Support

Tender description

NHAIS (National Health Application and Infrastructure Services) is a national registration system, with the NI NHAIS system recording all patients registered with GP practices, patient transfers, patient deductions, register GPS, maintain GP practice lists, make GP payments, the production of medical cards and provides selection of patients for participation in screening (AAA, Bowel, Breast and Cervical), in Northern Ireland. ​ The NHAIS application requires 3rd party maintenance and support, and this is currently provided by Dedalus through an annual Service Level Agreement. Dedalus took over support from DXC in 2020 and continue to provide that support. Whilst NHAIS is a relatively stable system, as the core registration and management system it provides critical functionality that underpins, supports, and enables the delivery of Health and Social Care services across all sectors of the HSCNI. The criticality of the NHAIS functionality dictates that the NHAIS services cannot be provided without the insurance of having 3rd party support arrangements in place. As such, there is a requirement to ensure continued support to provide a level of insurance for the continued delivery of the NHAIS service from 1st of April 2026. ## Contract award