Awarded contract

Information and Advice for Unpaid Carers and People with Disabilities

Details

Value
£2,200,000
Topic
Other community, social and personal services
Published
29 April 2026

Tender description

There is a statutory requirement under Section 34 of the Carers (Scotland) Act 2016 (the Act), for local authorities to establish and maintain, or ensure the establishment and maintenance of an information and advice service for relevant Carers. A new contract is required to ensure that an information advice and support service is provided to all unpaid careers and people with disabilities. The service will be provided to all residents of West Lothian who are carers or have disabilities. The service can be accessed on direct access basis or via referral from Social Work or other third sector organisations. Lot 1: There is a statutory requirement under Section 34 of the Carers (Scotland) Act 2016 (the Act), for local authorities to establish and maintain, or ensure the establishment and maintenance of an information and advice service for relevant Carers. A new contract is required to ensure that an information advice and support service is provided to all unpaid careers and people with disabilities. The service will be provided to all residents of West Lothian who are carers or have disabilities. The service can be accessed on direct access basis or via referral from Social Work or other third sector organisations. Additional information: Providers must score 60% or above of the total quality score available in order to pass the technical questionnaire section.

Timeline

  1. Completed: Award date9 March 2026
  2. Completed: Award published29 April 2026
    Current notice

About the buyer

West Lothian Council is the local authority for West Lothian, based at the Civic Centre in Livingston. Collaborative and electronic procurement routes are used alongside conventional tendering for day-to-day buying. A Contract and Supplier Management Framework tracks contracts and supplier performance through the procurement lifecycle.

The council takes part in the Supplier Development Programme, offering meet-the-buyer events for businesses across Scotland.

Over the past 5 years, most of West Lothian Council's contract awards have been in waste, cleaning and environmental services, construction work and transport equipment.

AI insights

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  • Will this contract be renewed?
  • What were the buyer's pain points?
  • Why did Carers of West Lothian win?

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Decision makers

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