Awarded contract

Extension - Billing System Maintenance and Support

Details

Buyer
United Utilities Water Ltd
Supplier(s)
Juniper Consulting Group LLC
Value
USD 976,000
Duration
4 years
Topic
Software support services
Published
29 April 2026
Source
uk:find_a_tender

Tender description

Juniper Consulting provide the maintenance and technical support for United Utilities billing system. Including the following: Telephone and email-based technical support for reported incidents Support around universal application upgrades Maintain and management of Universal application documentation and certification test scripts Unlimited technical adhoc questions in relation to the Universal application Maintain and update incidents Resolve incidents in line with SLAs Maintain source code changes using Company's version control software Certify new releases on company certified platform Provide new releases that include incident resolutions Provide release notes for each release. Provide application consulting for up to 15 days per year for services including minor universal application enhancements, ALTO enhancements and upgrades. Attend monthly conference calls ## Contract award Title: Extension - Billing System Maintenance and Support

Timeline

  1. Award published29 April 2026
    Current notice
  2. Award date29 April 2026
  3. Contract expiry date23 October 2029in 3 years

About the buyer

United Utilities Water Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72261000 · Software support services

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