Dial-a-Ride Taxicard and MOAT Overspill Services

Tender description

Essential door to door transport services for older and disabled Londoners simultaneously covering ALL of the London and entire greater London geographic area. The provider must be a taxi operator (not an IT provider), and must evidence provision of all of this service coverage, including all vehicles, without sub-contracting to anyone else. Scheduled AND Ad-hoc Taxi and PHV services for Dial-a-Ride and taxicard members, covering gaps in minibus availability with accessible vehicle options. - Volumes are seasonal with demand being greatest in Christmas and Easter school holiday periods, consisting of approximately:- - between 0 and 30 (multi-trip) taxis on any one day, average 10 on a day, 300 a month, trend is slowly increasing - between 1 and 9 (single trip) taxis on any one day, average 4 on a day, 250 a month, trend is slowly increasing. - The Licensed Vehicles consist of 3 types, and all 3 are to be available to each and every ride to each individual customer. Customers dictate what type of vehicle they require, which are:- - Taxis (black cabs or equivalent) which have wheelchair access; - Private Hire Vehicles which do not normally have wheelchair access; and - Low floor which do not have wheelchair access.