Repairs Management Software Platform

Tender description

The contract is for the provision of the Plentific Repairs Management Software Platform, a cloud‑based digital service that supports Lewisham Council in managing housing repairs and maintenance. The platform enables end‑to‑end management of repair workflows, including job logging, contractor sourcing through a vetted marketplace, progress tracking, performance reporting, and payment validation. It supports improved service efficiency, value for money, governance, and resident communication across the Council's housing repairs service. Lot 1: The procurement relates to the award of a three‑year service contract to Plentific Limited for the provision of a repairs management software platform. The platform enables Lewisham Council to manage housing repairs and maintenance through a single digital system, covering job logging, contractor sourcing via a vetted marketplace, scheduling, performance monitoring, compliance tracking, and payment validation. The contract supports improved efficiency, transparency, value for money, and resident experience in the delivery of housing repairs, while individual repair works are procured separately through mini‑competitions within the platform.