Awarded contract

IT Service Management Solution

Details

Buyer: City Building (Glasgow) LLP
Supplier(s): ISERVICE SOLUTIONS LIMITED
Value: £93,796
Topic: Information technology services
Published: 7 April 2026
Source: uk:public_contracts_scotland

Tender description

As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey. Lot 1: As part of City Building Glasgow’s (CBG) 2025 IT Strategy, work has recently started some work to replace its end-of-life IT Service Management System (Serio). As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey. 28 agent licences are required for a modern, cloud-based IT Service Management (ITSM) platform (incident, request, problem, change, knowledge, asset/CMDB, automation, reporting). This will ensure that all members of IT Team have an agent licence

Timeline

Completed: Award date24 March 2026
Completed: Award published7 April 2026
Current notice

About the buyer

City Building (Glasgow) LLP is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72222300 · Information technology services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@city-building-glasgow-llp.gov
Commercial Director	+44 •••• ••••••	••••••••@city-building-glasgow-llp.gov
Procurement Manager	+44 •••• ••••••	••••••••@city-building-glasgow-llp.gov
Category Lead	+44 •••• ••••••	••••••••@city-building-glasgow-llp.gov
Senior Buyer	+44 •••• ••••••	••••••••@city-building-glasgow-llp.gov
Contracts Manager	+44 •••• ••••••	••••••••@city-building-glasgow-llp.gov