Awarded contract

Customer Relationship Management System - GovService

Details

Buyer: Herefordshire Council
Supplier(s): Granicus-Firmstep Ltd
Value: £453,612
Duration: 4 years
Topic: Computer-related services
Published: 10 April 2026
Source: uk:contracts_finder

Tender description

Commission of a cloud-based solution and associated services for a Customer Relationship Management System, required to support residents, businesses and other stakeholders with their interactions with council services.

Timeline

Completed: Award published10 April 2026
Current notice
Completed: Award date11 April 2026
Next: Contract expiry date30 March 2030in 3 years

About the buyer

Herefordshire Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72500000 · Computer-related services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@herefordshire-council.gov
Commercial Director	+44 •••• ••••••	••••••••@herefordshire-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@herefordshire-council.gov
Category Lead	+44 •••• ••••••	••••••••@herefordshire-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@herefordshire-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@herefordshire-council.gov

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