Awarded contract

Case Management Tool

Details

Buyer: Department For Work and Pensions (DWP)
Supplier(s): NETPREMACY LIMITED
Value: GBP 263,685.28
Duration: 1 year
Topic: IT services: consulting, software development, Internet and support
Published: 10 April 2026
Source: uk:contracts_finder

Tender description

We require a Zendesk tooling for 25-30 users i.e. Case Managers, Team leaders, SAM resource that enables us within our current MVS to scale up to the numbers that will test the hypothesis that this model should form part of the new PIP Service.

Timeline

Completed: Award date6 April 2026
Completed: Award published10 April 2026
Current notice
Next: Contract expiry date5 April 2027in 7 months

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72000000 · IT services: consulting, software development, Internet and support

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov

54 similar open tenders

See more open tenders related to Case Management Tool.

Explore all open tenders

Open tender
DPS for Research Data Management Tools, Support, Maintenance and Associated Services
Asiera CLGEUR 20,000,000Closing 25 May 2030
Open tender
Dynamic Market (DM) for the provision of goods and services to drive economical, social and governance impact and improvement
The White Horse Federation—Closing 31 March 2036
Open tender
DPS for Circuit Solutions
Asiera CLGEUR 24,000,000Closing 29 April 2030
Open tender
Expert Partner Panel Procurement 2026
THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITEDGBP 5,000,000Closing 31 March 2036
Open tender
HEAnet - Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services
HEAnet CLGEUR 4,500,000Closing 8 December 2029
Open tender
Precise Policing 2
Mayors Office for Policing and Crime (MOPAC)—Closing 24 November 2030
Open tender
Internet of Things
Scottish GovernmentGBP 2,000,000Closing 18 September 2026
Open tender
Digital Product Development and Support Services
Oak National Academy Limited—Closing 22 September 2027
Open tender
2025 - National Grid - Establishing a Dynamic Market for Outsourced Functional Services
National Grid UK Ltd—Closing 31 December 9999
Open tender
Space Technology Solutions
Government Commercial Agency—Closing 30 July 2031
Open tender
Dynamic Purchasing System (DPS) Qualification for SAP Specialist Services for the New Integrated Financial Management System (IFMS) for the Health Service Executive (HSE) HSE Ref 9900
Health Service Executive (HSE)EUR 6,000,000Closing 23 March 2027
Open tender
IT and Cyber Security Services
Bolton NHS Foundation TrustGBP 75,000,000Closing 31 May 2029

Related buyers

Buyers similar to Department For Work and Pensions (DWP).

View all buyers

BuyersCountValue

Ministry of Defence
1,557
£58.9bn
Department for Environment, Food & Rural Affairs (DEFRA)
755
£1.3bn
Ministry of Justice
695
£133.3bn
Department for Education
646
£160.0bn
Home Office
467
£8.6bn
Department for Science Innovation and Technology
330
£1.3bn
Department for Transport (DFT)
285
£1.1bn
Department of Health and Social Care
271
£904.1m
Department for Business and Trade (DBT)
229
£550.1m
Cabinet Office
187
£223.3bn

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.

Try for free