Awarded contract

SYP & HP Netcall

Details

Value
347,007.6
Duration
3 years
Topic
Software package and information systems
Published
11 March 2026

Tender description

This is a telephony platform that is a critical service to a number of key business areas within Humberside and South Yorkshire Police. The contract is for supplier led support and maintenance services for the Netcall environment, within both Forces, for 3 years. Functionality includes: - Interactive Voice Recognition - Switchboard functionality - QueueBuster call back system - Automatic Call Distribution functionality - Desk phone Voicemail The effective operational date is 01/04/2026 where the supplier's services commences, and the planned execution date of the contract is 06/07/2026. ## Contract award Title: SYP & HP - Netcall

Timeline

  1. Completed: Award published11 March 2026
    Current notice
  2. Completed: Award date11 March 2026
  3. Next: Contract expiry date31 March 2029in 3 years

About the buyer

South Yorkshire Mayoral Combined Authority is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems
  • 64200000 · Telecommunications services

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Decision makers

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