Expired contract

Communications Consumer Panel: Moving Home, Staying Connected (consumer research, telecoms and postal services)

Details

Buyer: Office of Communications (Ofcom)
Supplier(s): Strat7 Limited, trading as Jigsaw Research
Value: £49,300
Duration: 3 months
Topic: Market research services
Published: 11 March 2026
Source: uk:contracts_finder

Tender description

Research to understand recent consumer experience of moving home and interacting with telecoms and postal providers, focusing on fairness , service continuity, and challenges during transitions such as switching providers, upgrading/downgrading services, or encountering digital transformations (migrating from PSTN to IP networks, or to an area with different infrastructure or connectivity challenges).

Timeline

Completed: Award date23 January 2026
Completed: Award published11 March 2026
Current notice
Completed: Contract expiry date5 May 2026

About the buyer

Office of Communications (Ofcom) is a public sector buyer in the United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Commercial Director	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Procurement Manager	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Category Lead	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Senior Buyer	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Contracts Manager	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov