ChatHealth Software

Tender description

ChatHealth is a secure messaging service which allows end service users to use their smartphones and mobile devices to have two-way conversations with clinical teams. Using ChatHealth helps clinical teams to provide timely and convenient access to confidential health advice. Lot 1: Key patient benefits include: • Improved choice for service users about how to access healthcare. • Overcomes stigma - contacts often begin anonymously. • Easier access for vulnerable groups - e.g., improved uptake from adolescent males compared with face-to-face clinics. Value for money: • Earlier contact, due to low barriers to access, prevents escalation to more costly interventions. • Released time to care if implemented with a triage model, only a small percentage of messaging-based enquiries get escalated to face to face intervention. • Improved inter agency working and reduced duplication.