Digital Transformation

Tender description

This project will deliver a comprehensive rebuild of the digital infrastructure, creating amodern, scalable, and integrated ecosystem that supports programme delivery, stakeholderengagement, operational efficiency, and future growth.The project should be delivered from April 2026 to March2027 (this timeline may include aprovision for the final stages to be delivered from April – June 2027 should operational needsmake this necessary)The core of the project is the implementation of a new CRM and database platform thatintegrates intuitively with Microsoft 365, a WordPress website (including bespokefunctionality), existing GIS systems, and digital sales and marketing tools.A parallel discovery phase will assess the suitability of the current Sage software environmentthat supports our People and Finance teams. Following this review, a clear recommendationwill be made on a future software solution that integrates seamlessly with our new systems anddelivers a next-generation platform to enhance efficiency, functionality, and scalability.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=162554.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (WA Ref:162554)