Contactless Bankcard Middle and Back Office (CBMBO) Service

Tender description

Contactless Bankcard Middle and Back Office (CBMBO) agreement with respect to the implementation, operation and maintenance of Middle Office and Back Office services that shall enable contactless bankcard transaction processing compliant with bank card scheme Transit rules and token agnostic account based ticketing (including ITSO tokens). Lot 1: Transport for Greater Manchester (“TfGM”) now wish to procure a Contactless Bankcard Middle and Back Office (CBMBO) Service Agreement(“Agreement”) which shall enable the Implementation, operation and maintenance of a Middle Office Service and Back Office Service Option that will support delivery of TfGM’s Ticketing Schemes. Given that over the term of the Agreement, Ticketing Schemes will be subject to frequent revision and development, re-configuration and extension of both the Middle Office Service and Back Office Service (Option) may be required to a number of additional transport and associated modes (in addition to those modes that are currently within scope of existing TfGM Ticketing Schemes). Consequently, the Middle Office Service and Back Office Service (Option) may be deployed on (but not limited to) Tram, Light Rail, Bus, Heavy Rail, Taxi, Car-Club, Car-Hire, Parking and Park and Ride, Micro mobility, Active Travel and other travel modes. Additionally, the Place of Performance that is set out in section II.2.3 of this notice reflects a longer-term ambition of TfGM to extend Ticketing Schemes to areas that are adjacent to Greater Manchester (UKD-North West England, UKE Yorkshire and the Humber, UKF-East Midlands. UKG-West Midlands, UKL-Wales) and may or may not apply to the Agreement during the term. The Supplier shall provide a Middle Office Service that shall: - Integrate to Validators, Electronic Ticketing Machines, Gatelines, Revenue Inspection Devices, Retail Devices, other related Field Equipment Devices and other equipment that is capable of proving a Token ID such as (but not limited to Mobile Phones, Wearable Devices, ANPR Infrastructure; ITSO media, Smart-Cards, Barcodes, Magnetic Stripe Cards and biometric reading devices, as may be required to enable TfGM’s Ticketing Schemes. The estate of such infrastructure may be supplied, installed, commissioned, operated and maintained by an assortment of vendors and suppliers; - Provide an encryption key that will be installed on each Platform Validator, Electronic Ticketing Machine and other Field Equipment Device that will ensure that all bankcard holder data that has been captured at these devices may be securely transferred to the Middle Office service for decryption; - Tokenise customer bankcard information such that tokenised data may be consumed in the Back Office Service (Option) in relation to the application of business rules that determine product pricing; - Process contactless bankcard data compliant with Payment Card Industries Data Security Standard (PCI DSS) v 4.0.1; - Install and Commission (and if directed de-commission) Middle Offices and their supporting systems including any necessary connection to TfGM networks, civil works and testing; and - Operate and maintain the deployed estate of Middle Office infrastructure to comply with the required standards; The Supplier shall provide a Back Office Service (Option) that shall: - apply business rules that are required to apply pricing in respect of TfGM’s Ticketing Schemes; - apply the business rules that are required to enable TfGM’s contactless bankcard Pay as you Go (PAYG) Ticketing Scheme compliant with card scheme (Visa and Mastercard) Transit Model 2 scheme rules, and potentially enable the extension of TfGM’s contactless bankcard PAYG Ticketing Scheme to additional bank card schemes; - Under an option to implement Account Based Ticketing, apply token-agnostic business rules in relation to TfGM’s Ticketing Schemes for Account Based Ticketing products; - read ITSO media (for both digital and physical media compliant with the latest ITSO 2.1.5 standard) and ITSO Tokens; - (as an Option) read two-dimensional Barcodes; and - enable Account Based Ticketing products through the use of token agnostic identification; Additionally, the Contactless Bankcard Middle and Back Office (CBMBO) Service Agreement will require Implementation Services to implement, test and deploy both the Middle Office Service and Back Office Service to operation, following which an Operational Service will be provided. Potential Supplier Solutions will work in conjunction with a Platform Validator and Field Equipment Service, Electronic Ticketing Machine (ETM) Service, Merchant Acquirer and Payment Gateway Service and ITSO Contract Service that will be appointed by TfGM. Since TfGM already operates a highly successful contactless bankcard PAYG scheme on Metrolink and Bus, supplier consideration of the arrangements to successfully transition from existing to new services, will be a critical consideration.