Small Business Commissioner Website 2025-closed

Tender description

Pre-market engagement Part of this tender includes the requirement to undertake user engagement. We suggest stakeholder workshops, surveys and focus groups. Work done so far We have reviewed the current website, its use and what improvements are needed. This has informed this tender. Which phase the project is in Discovery Existing team Head of Communications and Engagement for the OSBC Stakeholder Engagement Manager for the OSBC Website & Social Media Manager for the OSBC Policy and Implementation Lead for the OSBC Address where the work will be done The work can be done remotely however, some occasional travel to our head office might be required during the project to discuss, plan and progress the project. The head office for the OSBC is 23 Stephenson Street, 4th Floor, Birmingham, B2 4BH. Working arrangements The supplier will be required to work remotely. Any travel and subsistence will require prior approval. Some occasional travel to our head office might be required during the project to discuss, plan and progress the project. We don't anticipate this being more than five in person meetings. The head office for the OSBC is 23 Stephenson Street, 4th Floor, Birmingham, B2 4BH. Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS) Provide more information about your security requirements (optional): As those working on this project will have access to the website of a UK Government Arm's Length Body we suggest a Baseline level of security clearance. Latest start date 2025-05-01 Enter the expected contract length: 6 months Extension period: 3 months Special terms and conditions NA Write the term or acronym: OSBC Write the term or acronym: FPC Write the term or acronym: SLA Write the term or acronym: WCAG 2.2 Write the term or acronym: GA Write the term or acronym: GA4 Write the term or acronym: UJM Write the term or acronym: FSB Write the term or acronym: UI/UX Write the term or acronym: GDPR Write the term or acronym: PO Write the term or acronym: MS Are you prepared to show your budget details?: Yes Indicative maximum: £100,000 Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work 2.1 The Office of the Small Business Commissioner (OSBC) website has an exemption from being hosted on gov.uk due to the nature of content we host (interest rate calculator, allowing small businesses to complain about a larger business, businesses having the ability to sign up for the Prompt Payment Code/Fair Payment Code and having a series of systems that allow our team to process sensitive information), the service we deliver, and the requirement for frequent updates to vital information being published both about the OSBC and the Fair Payment Code. Businesses signing up to the Fair Payment Code require our site to be frequently updated, so they have a seamless experience. The OSBC website is where small businesses can use self-help tools, like the interest calculator, and find out the latest news in the business world.  2.2 The current website is very limited which is impacting the user journey and the OSBCs ability to communicate effectively.  We require a new and improved website which will deliver the level of platform we need to have the impact we seek to achieve.  2.3 In order for a new website to be on boarded we need to source a developer and host that will work with the OSBC to update and deliver this service and need a dedicated project lead to support us in updating and managing the user journey into the future.   2.4 The existing website contract expires on 31 March 2025, this has been extended with the current provider for a further 6 months to allow for this website development to take place (30 September 2025) Where the supplied staff will work No specific location (for example they can work remotely) Who the organisation using the products or services is N/A Why the work is being done 1.2 The current OSBC website is very limited which is impacting the user journey and the OSBCs ability to communicate effectively. We require a new and improved website which will deliver the level of platform we need to have the impact we seek to achieve. In order for a new website to be on boarded we need to source a developer and host that will work with the OSBC to update and deliver this service and need a dedicated project lead to support us in updating and managing the user journey into the future. The business problem you need to solve 1.1 The existing Office of the Small Business Commissioner (OSBC) website (G-Cloud) contract expires on 30th September 2025. The new OSBC website is to be developed to meet requirements for go-live at the end of this current contract expiry. First user type: General public: Individuals, sole traders, business owners, those working in businesses with a role in payment practices.