Awarded contract

GovService - Platform

Details

Buyer: Middlesbrough Council
Supplier(s): Granicus-Firmstep Ltd
Value: GBP 209,166
Duration: 2 years
Topic: IT services: consulting, software development, Internet and support
Published: 22 December 2025
Source: uk:find_a_tender

Tender description

Service Designer/Customer Portal/Staff Portal Customer Service Hub (UK/EU) - up to 15 users Customer Service Hub Additional Users (Tier 1) - 65 users Customer Service Queuing ## Contract award

Timeline

Completed: Award published22 December 2025
Current notice
Completed: Award date22 December 2025
Next: Contract expiry date1 February 2028in 17 months

About the buyer

Middlesbrough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72000000 · IT services: consulting, software development, Internet and support

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@middlesbrough-council.gov
Commercial Director	+44 •••• ••••••	••••••••@middlesbrough-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@middlesbrough-council.gov
Category Lead	+44 •••• ••••••	••••••••@middlesbrough-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@middlesbrough-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@middlesbrough-council.gov

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