Awarded contract

Trader Support Service

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
Netcompany UK Limited
Value
GBP 245,186,136
Duration
7 years
Topic
System and support services
Published
17 December 2025
Source
uk:contracts_finder

Tender description

The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework. The Trader Support Service is made up of two key elements: - System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework. - Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations. The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months.

Timeline

  1. Award date16 December 2025
  2. Award published17 December 2025
    Current notice
  3. Contract expiry date15 December 2032in 6 years

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72250000 · System and support services
  • 80510000 · Specialist training services
  • 98110000 · Services furnished by business, professional and specialist organisations

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