Bill Payment & Cash Payout Counter Services

Tender description

Yorkshire Water (YW) provides water and sewerage services to over 5 million people. Customers have the option to pay their bills using a barcoded bill or payment card via over-the-counter services using cash or debit card. Ensuring a seamless and widely accessible payment solution is critical to our service delivery. Total forecasted spend: £1.6 million over five years (FY 25/26 to FY 29/30). Lot 1: Bill Payment Services Customers can pay their Yorkshire Water bill at a outlet using a barcoded bill or magnetic swipe card. Lot 2: Cash Pay-out Services A quick cash voucher scheme enabling Yorkshire Water customers to receive a refund in cash at a outlet.