Out-of-Hours Customer Support Services
Details
- Buyer
- Transport for Wales
- Supplier(s)
- Journeycall Limited,
- Value
- GBP 166,400
- Duration
- 3 years
- Topic
- Telecommunications services
- Published
- 26 November 2025
- Source
- uk:find_a_tender
Tender description
This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escalating issues as required to maintain service continuity and customer satisfaction. ## Contract award Title: Out of Hours Customer Support Services
Timeline
- Completed: Award date24 November 2025
- Completed: Award published26 November 2025Current notice
- Next: Contract expiry date31 December 2028in 2 years
About the buyer
Transport for Wales is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 64200000 · Telecommunications services
- 72253000 · Helpdesk and support services
- 79000000 · Business services: law, marketing, consulting, recruitment, printing and security
- 79510000 · Telephone-answering services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-wales.gov |
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