Awarded contract

Customer Immersion Programme (2025 - 28)

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
Discovery Research Ltd
Value
GBP 135,000
Duration
3 years
Topic
Research services
Published
24 November 2025
Source
uk:contracts_finder

Tender description

The Customer Immersion Programme within CPD has responsibility for planning and driving forward customer understanding. Immersion being seen as integral to the HMRC design process. CPD SLT are championing all teams to utilise the insight immersion can bring. We aim to build on the expansion of the immersion programme a senior levels including DDS and DGS. Customer Immersion has been identified as an essential part of the initial approach to building capability, empathy and understanding in our staff.

Timeline

  1. Award published24 November 2025
    Current notice
  2. Award date28 November 2025
  3. Contract expiry date28 November 2028in 2 years

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73110000 · Research services

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