Invitation to tender for the provision of Website and Website Hosting Services to the Scottish Public Services Ombudsman (SPSO)

Tender description

1. The Ombudsman is inviting tenders for the provision of web hosting, web support and development services (referred to as the Provider throughout). It is essential that the tender is from a team/company rather than an individual because of the requirement for a ‘troubleshooting service’. Lot 1: 1. The Ombudsman is inviting tenders for the provision of web hosting, web support and development services (referred to as the Provider throughout). It is essential that the tender is from a team/company rather than an individual because of the requirement for a ‘troubleshooting service’ – see section 2.1. 2. The successful contract from this invitation to tender (ITT) will: 2.1. commence on 2nd March 2026 for an initial 2-year period, with the option to renew for a further 3 years 2.2. be provided by a single supplier 2.3. meet the Living Wage standard 2.4. share our commitment to achieving net zero by 2030 and supporting our environmental sustainability 3. Please note: The successful tender will be subject to whether the software can be hosted through our managed IT services. If any software needs to be installed on client-side servers or devices, please give details of this software. 4. Any personal data which is processed using any webtools, must be hosted and processed in the UK or EU, and in accordance with the most up to date GDPR requirements at all times. 5. The Provider must be able to demonstrate sufficient cyber security measures are in place and have enough appropriately trained staff to ensure they can maintain these high levels of cyber security throughout the duration of the contract. 6. The SPSO has a zero-tolerance approach to all forms of harassment, including sexual harassment, towards our staff. This behaviour will not be accepted.