BDUK Digital Delivery Partner

Tender description

Pre-market engagement Not specified Work done so far Not specified Which phase the project is in Beta Existing team The existing team are a rainbow team of internal civil servant and contractors. Address where the work will be done Activity will be aligned to a DSIT Hub within the UK, where required partial off shore delivery maybe required. Working arrangements Time and Materials - 8 hours per day including the core hours of 10.00-14.00pm. Where required supplier will work from a DSIT hub location in line with DSIT Hybrid working policy. Expenses will be inline with DSIT expenses policy Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS) Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS) Suppliers personnel are required to be in possession of BPSS Security clearance from day 1. Latest start date 2026-03-09 Enter the expected contract length: 2 years Extension period: 0 days Special terms and conditions N/A Are you prepared to show your budget details?: No Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work Building Digital UK is responsible for delivering superfast broadband and mobile coverage across the UK. So there is a need to utilise a variety of data and digital solutions to manage crucial projects like the Gigabit Progamme, and the Voucher Scheme facilitating access to broadband for residents. These digital tools require ongoing maintenance, support and development to function effectively. The summary of work pertains to support to manage these solutions such as Evaluation App, data ingestion on core data services for Gigabit Infrastructure Subsidy, Urban Vouchers, Data Backbone, Gigabit Broadband Availability Checker, etc. To provide draw-down resource for these services and digital projects which ensures continued functionality and avoids disruption to critical services in addition to Production support and maintenance, upgrade-as-a-service for vouchers solution built on Pega. Where the supplied staff will work North West England Where the supplied staff will work London Where the supplied staff will work No specific location (for example they can work remotely) Who is the organisation using the products or services BDUK Why the work is being done BDUK relies on a complex infrastructure of data and digital solutions that underpin its ability to deliver critical national programmes. These solutions are essential for managing projects such as: Gigabit Programme: This initiative aims to expand access to high-speed internet in underserved areas. Digital platforms support key activities including mapping coverage, managing supplier applications, and tracking delivery progress. Voucher Scheme: This scheme enables residents to access vouchers for broadband installation. The supporting systems handle application processing, eligibility checks, and in some cases payment workflows. Shared Rural Network (SRN): SRN is a major programme focused on improving mobile coverage in rural areas. Digital solutions play a vital role in monitoring coverage improvements, managing supplier commitments, and reporting progress against targets. These solutions require continuous attention to remain effective and resilient : Business-as-Usual (BAU): Routine operational tasks are essential to keep existing systems running smoothly. This includes providing technical assistance to teams who rely on these tools daily. Maintenance: Over time, software can develop bugs or become outdated. Regular maintenance ensures issues are resolved promptly, systems are updated, and performance remains optimal. Proactive monitoring helps identify and address potential problems before they impact service. Development: As BDUK’s programmes evolve and user needs change, solutions must adapt. Ongoing development enables new features, integration with emerging technologies, and alignment with future requirements. The business problem you need to solve This procurement is necessary to ensure that BDUK Digital, Data and Technology function retains the resource balance and expertise to support our existing technology solutions, with some capacity for small to medium enhancements that are likely to be required by BDUK programmes from March 2026 until March 2028. First user type: Wider BDUK : Digital and Data Professionals and service teams in BDUK.