Awarded contract

Fournet Managed Servuce

Details

Buyer
The Police and Crime Commissioner for Humberside
Supplier(s)
Insight Direct (UK) Ltd
Value
GBP 18,026.66
Topic
IT services: consulting, software development, Internet and support
Published
10 November 2025
Source
uk:find_a_tender

Tender description

We are currently operating a legacy CS1K telephony platform for back-office telephony services. There is a need to retain the existing CS1K platform which will require associated support and maintenance. Lot 1: Managed Service FourNet - FourNet provide 24*7 support to Humberside Police for their existing Avaya/Nortel CS1K telephony solution. This comes with 24*7 access to the FourNet Service desk, via phone, email or the online portal. The below response times are also included with this contract: • P1 - Same day response no fix time. Next day response for faults reported after 15:00 • P2 - Next day response no fix time • P3 - 5-day response no fix time Telephony hardware - (excluding handsets) are supported under this extension including hardware replacement. This also includes engineering resource to attend site (where required to resolve a problem if remote diagnostics determine a visit is required).

Timeline

  1. Award date30 October 2025
  2. Award published10 November 2025
    Current notice

About the buyer

The Police and Crime Commissioner for Humberside is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72000000 · IT services: consulting, software development, Internet and support

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