Awarded contract

MHCLG Contact Centre First Line Support Services

Details

Buyer
Ministry of Housing, Communities & Local Government
Supplier(s)
XBP Europe Limited (formerly Exela Technologies Ltd)
Value
GBP 12,000,000
Duration
2 years
Topic
IT services: consulting, software development, Internet and support
Published
29 October 2025
Source
uk:contracts_finder

Tender description

This contract has already been awarded and is being published for transparency purposes. Outsourced cloud contact centre as a service, with associated back office and case management solutions.

Timeline

  1. Award date1 October 2025
  2. Award published29 October 2025
    Current notice
  3. Contract expiry date30 September 2027in 13 months

About the buyer

Ministry of Housing, Communities & Local Government is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72000000 · IT services: consulting, software development, Internet and support

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Decision makers

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