Awarded contract

MHCLG Contact Centre First Line Support Services

Details

Buyer: Ministry of Housing, Communities & Local Government
Supplier(s): XBP Europe Limited (formerly Exela Technologies Ltd)
Value: £12,000,000
Duration: 2 years
Topic: IT services: consulting, software development, Internet and support
Published: 29 October 2025
Source: uk:contracts_finder

Tender description

This contract has already been awarded and is being published for transparency purposes. Outsourced cloud contact centre as a service, with associated back office and case management solutions.

Timeline

Completed: Award date1 October 2025
Completed: Award published29 October 2025
Current notice
Next: Contract expiry date30 September 2027in 12 months

About the buyer

Ministry of Housing, Communities & Local Government is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72000000 · IT services: consulting, software development, Internet and support

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@ministry-of-housing-communities-local-government.gov
Commercial Director	+44 •••• ••••••	••••••••@ministry-of-housing-communities-local-government.gov
Procurement Manager	+44 •••• ••••••	••••••••@ministry-of-housing-communities-local-government.gov
Category Lead	+44 •••• ••••••	••••••••@ministry-of-housing-communities-local-government.gov
Senior Buyer	+44 •••• ••••••	••••••••@ministry-of-housing-communities-local-government.gov
Contracts Manager	+44 •••• ••••••	••••••••@ministry-of-housing-communities-local-government.gov

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