Homes England - PCS Critical Maintenance & Support (GCloud 14)

Tender description

Due to the age of the Legacy systems, the underlying technology is not up to date and now no longer supported; and the skills required to maintain them are not widely available. Homes England are in the process of a wide spread digital transformation and a key deliverable is the transformation of these legacy systems. \r \r Without this knowledge, we will be unable to support critical business processes which may result in regulatory and reputational damage to Homes England. As such we need some tailored call off support to allow us to make specific critical enhancements to meet our on-going data capture and reporting requirements. \r \r There are ongoing critical support needs which will require a flexible call off type support model:\r \r • Year End Support: To provide support for the preparation and execution of the financial year end process. (Est: 15 Days Per Year) \r • Critical Support: Ongoing technical support for critical changes and/or fixes as required by the agency. (Est: 12 Days Per Year)