Awarded contract

The Provision of Contact Centre Communications Software

Details

Buyer
Wales & West Utilities Ltd
Supplier(s)
8X8 UK LIMITED
Value
650,000
Duration
4 years
Topic
Communication and multimedia software package
Published
13 October 2025
Source
uk:find_a_tender

Tender description

Customer Contact Centre Communications Software Solution that has the capacity to integrate with an existing Customer Relationship Management Solution (CRM) and must be able to scale up rapidly to accommodate approximately 400 agents. WWU has approximately ninety-seven (97) customer facing contact centre agents working 8am-8pm Monday-Friday and 9am-2pm Saturday. • 22 Contact Centre Agents. • 15 Work Management Scheduling Agents. • 60 Connections agents. Essential criteria. • Existing System without need for significant development. • Proven Interoperability with SAP C/4 HANA. • A solution that is already in use and proven to work effectively within another organisation. • Software as a Service (SaaS) solution. • Scalable to receive large volumes of calls at short notice. • Scalability to approximately 400 users / agents. ## Contract award Title: Contact Centre Software

Timeline

  1. Award date18 September 2025
  2. Award published13 October 2025
    Current notice
  3. Contract expiry date31 October 2029in 3 years

About the buyer

Wales & West Utilities Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48500000 · Communication and multimedia software package
  • 72000000 · IT services: consulting, software development, Internet and support

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