Awarded contract

Salesforce Renewal

Details

Buyer
United Utilities Water Ltd
Supplier(s)
Salesforce UK Limited
Value
GBP 22,064,883
Duration
5 years
Topic
Customer Relation Management software package
Published
9 October 2025
Source
uk:find_a_tender

Tender description

The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services. No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance. The estimated value has been updated to reflect the agreed scope of the services. ## Contract award Title: Salesforce Renewal

Timeline

  1. Award published9 October 2025
    Current notice
  2. Award date9 October 2025
  3. Contract expiry date29 October 2030in 4 years

About the buyer

United Utilities Water Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48445000 · Customer Relation Management software package
  • 72261000 · Software support services

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Decision makers

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