Provision of Out of Hours Telephone Service
Details
- Value
- GBP 745,450.03
- Topic
- Emergency telephones
- Published
- 24 January 2025
- Source
- uk:find_a_tender
Tender description
This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider. Lot 1: Please see tender documents
Timeline
- Completed: Award date21 January 2025
- Completed: Award published24 January 2025Current notice
About the buyer
Aster Property Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32552120 · Emergency telephones
- 64214200 · Telephone switchboard services
- 79342300 · Customer services
- 79511000 · Telephone operator services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@aster-property-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@aster-property-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@aster-property-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@aster-property-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@aster-property-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@aster-property-limited.gov |
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