Future Integrated User Services (F-IUS) Fixed Voice and Video Secret (FVVS)

Tender description

This procurement is for Commercial off the shelf (COTS) devices and standard market available hardware to supply a Unified Communications (UC) solution for FVVS to be consumed by the User through hard and soft existing clients. However, there will be a requirement to provide modified off the shelf (MOTS) devices for sensitive locations where the normal COTS products do not meet with MOD requirements. This ‘New Service’ will contain a service wrap delivered by a Managed Service Provider (MSP) onboarded to Defence Digital’s Operational Service Management (OSM) Service Desk and ITIL functions. A suite of COTS standard features will be enabled allowing Users to self-administer, whilst a ‘User Support Service’ will be included to provide the User an optional ‘White Glove’/concierge service specifically for special events and senior engagements