Awarded contract

Outsourced Services

Details

Buyer: Crown Commercial Service
Supplier(s): 27 suppliers
Accenture (UK) Limited
ARVATO LIMITED
Capita Business Services Ltd
CENTRIC HR LIMITED
CGI IT UK Ltd
Charles Novacroft Direct Limited
CLEARANSWER CALL CENTRES LIMITED
CONCENTRIX TSC UK LTD
DDC OUTSOURCING SOLUTIONS LIMITED
Energy Saving Trust
FOUNDEVER GB LIMITED
G4S Cash Solutions (UK) Ltd
Hinduja Global Solutions UK Limited
Huntswood CTC Ltd
KONECTA UK LIMITED
Liberata UK Limited
MAXIMUS UK SERVICES LIMITED
NCO Europe Limited
NHS Shared Business Services
PricewaterhouseCoopers LLP
Reed in Partnership Ltd
SERCO LIMITED
SIGMA CONNECTED LTD
Sopra Steria Limited
TATA Consultancy Services Ltd
Teleperformance Limited
WIPRO IT SERVICES UK SOCIETAS
Value: GBP 5,000,000,000
Duration: 4 years
Topic: Procurement software package
Published: 22 September 2025
Source: uk:find_a_tender

Tender description

This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration. ## Contract award Title: Citizen Experience Lots: - Lot 1: Citizen Experience ## Contract award Title: Business Services Lots: - Lot 2: Business Services

Timeline

Completed: Award published22 September 2025
Current notice
Completed: Award date22 September 2025
Next: Contract expiry date1 October 2029in 3 years

About the buyer

Crown Commercial Service is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48490000 · Procurement software package
64000000 · Postal and telecommunications services
64200000 · Telecommunications services
79000000 · Business services: law, marketing, consulting, recruitment, printing and security
79210000 · Accounting and auditing services
79211110 · Payroll management services
79500000 · Office-support services
79510000 · Telephone-answering services
79512000 · Call centre
79620000 · Supply services of personnel including temporary staff
98000000 · Other community, social and personal services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Commercial Director	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Procurement Manager	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Category Lead	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Senior Buyer	+44 •••• ••••••	••••••••@crown-commercial-service.gov
Contracts Manager	+44 •••• ••••••	••••••••@crown-commercial-service.gov