Awarded contract

Invitation to tender for Independent Review Service for Customer Complaints

Details

Buyer: Public Services Ombudsman for Wales
Supplier(s): CH&I ASSOCIATES LTD
Topic: General public services
Published: 11 September 2025
Source: uk:sell2wales

Tender description

The Public Services Ombudsman for Wales is inviting tenders for the provision of an Independent Review Service for Customer Complaints (IRSCC). The successful tenderer will independently review service user complaints about the service PSOW has provided. These are complaints that the service PSOW has provided does not meet its published service standards.

Timeline

Completed: Award date6 August 2024
Completed: Award published11 September 2025
Current notice

About the buyer

Public Services Ombudsman for Wales is a public sector buyer in the United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@public-services-ombudsman-for-wales.gov
Commercial Director	+44 •••• ••••••	••••••••@public-services-ombudsman-for-wales.gov
Procurement Manager	+44 •••• ••••••	••••••••@public-services-ombudsman-for-wales.gov
Category Lead	+44 •••• ••••••	••••••••@public-services-ombudsman-for-wales.gov
Senior Buyer	+44 •••• ••••••	••••••••@public-services-ombudsman-for-wales.gov
Contracts Manager	+44 •••• ••••••	••••••••@public-services-ombudsman-for-wales.gov