Closed tender

IT Service Management (ITSM) Solution for SOLAS

Details

Buyer: Solas
Topic: Software package and information systems
Published: 28 August 2025
Submission: 25 September 2025
Source: ie:e_tenders

Tender description

SOLAS are seeking to source a modern, ITIL aligned ITSM solution for use by the Infrastructure and Operations and Software Development teams that make up the ICT and Digital Unit. The ITSM solution will replace a basic ticketing system in place at present. The objective is to implement a more intuitive, customisable, and accessible solution that facilitates better management of issues through to resolution, builds up a detailed, searchable knowledgebase of ICT activities and overall enhances the speed and quality of service the ICT and Digital unit provides to the organisation.

Timeline

Completed: Tender published28 August 2025
Current notice
Completed: Submission date25 September 2025

About the buyer

Solas is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48000000 · Software package and information systems
72000000 · IT services: consulting, software development, Internet and support

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@solas.gov
Commercial Director	+44 •••• ••••••	••••••••@solas.gov
Procurement Manager	+44 •••• ••••••	••••••••@solas.gov
Category Lead	+44 •••• ••••••	••••••••@solas.gov
Senior Buyer	+44 •••• ••••••	••••••••@solas.gov
Contracts Manager	+44 •••• ••••••	••••••••@solas.gov

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