Awarded contract

Managed Services of the Humberside Police Salesforce & MuleSoft estate

Details

Buyer: Humberside Police
Supplier(s): Boxxe Limited
Value: GBP 329,352.84
Duration: 3 years
Published: 5 August 2025
Source: uk:intend:sell2:bluelight:contract

Tender description

Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) • Extended hours • 24x7 support (for selected priorities, e.g. • P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements

Timeline

Completed: Award date1 April 2025
Completed: Award published5 August 2025
Current notice
Next: Contract expiry date31 March 2028in 2 years

About the buyer

Humberside Police is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@humberside-police.gov
Commercial Director	+44 •••• ••••••	••••••••@humberside-police.gov
Procurement Manager	+44 •••• ••••••	••••••••@humberside-police.gov
Category Lead	+44 •••• ••••••	••••••••@humberside-police.gov
Senior Buyer	+44 •••• ••••••	••••••••@humberside-police.gov
Contracts Manager	+44 •••• ••••••	••••••••@humberside-police.gov