Awarded contract

GB-Witham: ECFRS00381 IT Service Management Software

Details

Buyer: Essex Police, Fire and Crime Commissioner Fire and Rescue Authority
Supplier(s): Freshworks Inc.
Value: GBP 135,972
Duration: 3 years
Topic: IT software package
Published: 5 August 2025
Source: uk:contracts_finder

Tender description

IT software package. Purchase agreement for the IT Service Management software "Fresh Service". Contract award notice for the license of a "SaaS" Software as a Service hosted solution awarded via the Crown Commercial Service RM1557.14 G-Cloud 14 Lot 2 Cloud Software framework. The contract is for a period of 3 years with an option to extend for a further 1 year.

Timeline

Completed: Award date16 June 2025
Completed: Award published5 August 2025
Current notice
Next: Contract expiry date16 June 2028in 2 years

About the buyer

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48517000 · IT software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@essex-police-fire-and-crime-commissioner-fire-and-rescue-authority.gov
Commercial Director	+44 •••• ••••••	••••••••@essex-police-fire-and-crime-commissioner-fire-and-rescue-authority.gov
Procurement Manager	+44 •••• ••••••	••••••••@essex-police-fire-and-crime-commissioner-fire-and-rescue-authority.gov
Category Lead	+44 •••• ••••••	••••••••@essex-police-fire-and-crime-commissioner-fire-and-rescue-authority.gov
Senior Buyer	+44 •••• ••••••	••••••••@essex-police-fire-and-crime-commissioner-fire-and-rescue-authority.gov
Contracts Manager	+44 •••• ••••••	••••••••@essex-police-fire-and-crime-commissioner-fire-and-rescue-authority.gov