Real Time Passenger Information System Upgrade & Ongoing Support

Tender description

Plymouth City Council ("The Authority") is seeking suitably qualified and experienced suppliers to tender for the replacement of the city's Real-Time Passenger Information (RTPI) system to include Traffic Light Priority (TLP). This project forms a key part of the Authority's commitment to improving public transport infrastructure and enhancing the passenger experience within the city of Plymouth. The successful Supplier will be responsible for the supply, installation, and commissioning of the following components: • in-shelter displays. • pole-mounted displays. • additional displays at various key sites across the city of Plymouth. The system must be fully integrated and capable of delivering accurate, real-time information to passengers across the city of Plymouth. The contract will include ongoing support and maintenance for both hardware and software throughout the contract term, provision of all necessary data feeds to ensure accurate and timely information delivery, a web-based back-office system to enable the Authority to monitor system performance and manage display content, including manual overrides where necessary. A comprehensive reporting package must be provided to monitor and report on system performance, support compliance with targets set out in the Bus Service Improvement Plan (BSIP) and other Department for Transport (DfT) requirements, and also be adaptable to future changes in reporting needs and performance metrics for the duration of the contract. The solution must be scalable and flexible to accommodate future technological developments, policy changes, and evolving user needs.