TENDER FOR PROVISION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM FOR BUS EIREANN FOR BUS ÉIREANN
Details
- Value
- EUR 1,000,000
- Topic
- Software programming and consultancy services
- Published
- 25 July 2025
- Submission
- 29 September 2025
- Source
- ie:e_tenders
Tender description
The Contracting Authority proposes to award a Contract for a Relationship Management System which will serve as a centralised platform for managing all customer contacts and interactions, with an emphasis on high usability and intelligent features. The primary objective is to enhance customer service and strengthen relationships by providing a unified view of customer information and communication history. This aligns with the company's strategic goal to improve customer satisfaction. By modernising customer relationship practices, the company aims to offer a modern, omnichannel experience to its clients.
Timeline
- Completed: Tender published25 July 2025Current notice
- Completed: Submission date29 September 2025
About the buyer
Bus Eireann/Irish Bus is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72200000 · Software programming and consultancy services
- 72500000 · Computer-related services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@bus-eireann-irish-bus.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@bus-eireann-irish-bus.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@bus-eireann-irish-bus.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@bus-eireann-irish-bus.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@bus-eireann-irish-bus.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@bus-eireann-irish-bus.gov |
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