IT3164C - RFT for the Provision of App Design, Development and Support for Trinity College Dublin

Tender description

In 2019 Trinity College launched ‘Trinity Live’, an app for iOS and Android to provide students with information and services relevant to their college experience. This included a personal lecture timetable, library information (books due, fees due) and a campus map. Since launch, the app has had more than 50,000 downloads and is regularly used by 10,000+ students. Overall, Trinity Live has demonstrated substantial demand among the student body for mobile services. To further meet this need, Trinity College’s Digital Transformation Team has established a programme to develop an enhanced app to replace Trinity Live. The new app is provisionally designated as the ‘Student Experience Mobile App’. The vision for the Student Experience Mobile App is to deliver an expanded set of personalised services based on a significantly higher standard of user experience. As a first step to this end, the Digital Transformation Team developed a high-level app concept in mid-2024. Screengrabs of this concept are available in Appendix B. The app concept demonstrates many of the functions expected to be delivered via the new app, including expanded library services, an enhanced mapping system, campus communications/events, additional student support, etc. Functionality/features for the concept were selected based on an analysis of user research, combined with a series of review workshops conducted with internal stakeholders. The aim was to explore options for information and services to include and to set a direction for the university as regards design and presentation. This concept has since been socialised throughout the university and achieved a high degree of acceptance. The next of our programme is to build on this concept by developing a live working app for release to students. The existing Trinity Live will be retired at that point. To deliver this programme, we require support from an app design/development Tenderer.